Business Analytics & Information Management Support

CDP offers a range of support plans to maximise your investment in IBM Cognos and IBM Information Server. The CDP support team is backed up by our team of Senior Consultants specialising in the deployment and support of applications using the software you have purchased.

Download our Support Guide

Sub-capacity information

Your software license may be subject to sub-capacity restrictions, especially if it is deployed in a virtualised environment and/or the license is on a PVU basis.  Generally in this scenario there is a requirement (at a minimum) to produce a quarterly report, and in some cases install the IBM license metric tool.  This is required in order to provide evidence of ongoing compliance management of PVU capacity available to IBM software.

Processor Value definition, information and tables for calculating the number of PVUs:
Information regarding the IBM License Metric Tool, including download, installation and configuration information:

Contact us

Phone: 0800 808 280
Email: technical.support@cdp.co.nz

Support request

Send us a support request.

Name:

Email:

Phone:

Explain the support issue: